Frequently Asked Questions

My Zola is a financial management app that helps users track their expenses, set savings goals, budget effectively, and manage their overall finances in a user-friendly platform.

My Zola helps you achieve your financial goals through personalized saving plans, investment options, and budgeting tools tailored to your lifestyle.

My Zola is designed for anyone looking to improve their financial health, including individuals, families, and small business owners.

Currently, My Zola is designed for individual users, but we are exploring options for business accounts in the future.

My Zola works by connecting to your bank accounts, categorizing your expenses, and allowing you to set and track savings goals. It also provides insights into your spending habits and helps you create and stick to a budget.

Your information is protected with bank-level encryption and complies with KYC regulations to ensure your data remains confidential and secure.

Yes, Zola uses industry-standard encryption and security measures to protect your financial data.

We use advanced encryption, secure servers, and strict privacy policies to ensure your personal and financial data are safe.

Yes, our offices are located at Atrium, 4th Floor, Chaka Road Kilimani. You are welcome to visit us during business hours.

Download the app from the Google Play Store or App Store.

Yes.

To create an account, download the app, and follow the on-screen prompts to sign up using your email address or phone number.

Yes, you can add multiple bank accounts to track all your finances in one place.

Yes.

If you experience issues linking your bank account, contact My Zola's customer support for assistance or check the app’s help section for troubleshooting tips.

Use the "Forgot Password" feature on the login page to reset your password via your registered email address.

Navigate to the budgeting section of the app, where you can set your income/expense budget, assign spending limits to various categories, and track your progress.

Expenses paid for via MPESA are categorized automatically once you enable the read SMS setting. As for non-MPESA paid expenses, you must categorize them one by one from the recent transactions section on the home page.

The app will notify you if you are close to exceeding your budget, helping you adjust your spending to stay on track.

In the savings section, you can set specific goals (e.g., saving for a trip, emergency fund) by specifying the amount and timeline. Zola will help you track your progress.

Yes, My Zola allows you to set and manage multiple savings goals simultaneously.

You can create personal or group savings goals, customize categories, and set reminders to help you stay on track.

The app features a dashboard where you can track your savings goals, view progress bars, and access your savings history.

Yes, you can create group goals, invite members, and collaborate on saving together.

The app utilizes gamification techniques, such as challenges and rewards, to motivate users to save consistently.

If you miss a savings target, My Zola will suggest adjustments to help you get back on track without derailing your overall financial plan.

My Zola analyzes your spending patterns and provides insights into areas where you might be overspending, helping you make informed financial decisions.

My Zola offers visualizations of your spending trends over weeks, months, or even years, giving you a clear picture of how your habits are changing.

My Zola categorizes expenses based on predefined categories (e.g., groceries, entertainment, transportation) and allows customization to fit your unique spending patterns.

Yes, My Zola allows you to track your investments, providing you with insights into your portfolio's performance, asset allocation, and more.

Yes, My Zola provides the ability to track your credit score, helping you monitor your credit health over time and make informed financial decisions.

You can set up recurring bill payments in My Zola by going to the bill payment section, selecting the bill you wish to automate, and choosing the frequency of the payments. This ensures your bills are paid on time without manual intervention.

My Zola provides alerts for upcoming bills, savings recommendations, budget limits, and other important financial activities.

Yes, you can customize notifications to receive alerts that are most relevant to your financial goals and spending habits.

Yes, these alerts help you stay on top of your finances by notifying you when your spending in a particular category exceeds a certain threshold or when your account balance falls below a specified amount. You can customize these alerts in the app's settings to suit your financial needs and preferences.

Notifications can be managed in the settings section of the app, where you can adjust the frequency and type of alerts you receive.

My Zola offers both free and premium subscription plans. The premium plan includes additional features such as advanced analytics, personalized financial advice, and more.

The premium plan may include features such as enhanced savings tools, priority customer support, and deeper insights into your financial health.

You can upgrade to the premium plan through the app's settings or account section.

Yes, we provide articles, tips, and tools to help users improve their financial literacy and make informed decisions.

Yes, we share financial advice and tips daily on our social media.

You can contact customer support through the app by submitting a request, via email, or through the in-app chat feature.

Yes, you can have an accountability partner on MyZola. They will need to have an active MyZola account.

You can share a module at a time with your accountability partner using their MyZola account email and sending a share request. If they don’t have an account, you can invite them to create one before sharing.

No, the person you want to share with must have a MyZola account. If they don't, you can send them an invitation to create an account first.

You can find someone to share with by searching for their email address associated with their MyZola account. Once you find them, you can send a share request for the specific module.

Yes, they will receive an email and an in-app notification informing them that they have a share request.

The person you share with will have view-only access to the module you shared with them.

Yes, you can revoke access at any time. You can choose the user who has access and revoke their access immediately. They won't be notified that their access has been revoked.

No, the data is shared directly with your accountability partner only. You always have control over who can access your data and can revoke their access anytime.

Yes, sharing data on MyZola is safe. You have complete control over who can see your data, and you can easily revoke access whenever you choose.

If you revoke someone's access, they will immediately lose view-only access to the module you shared. They will not be notified that their access has been revoked.